Issue-26 (12/2011)
Expansion for customer services
With the new Customer Support Lab KRÜSS has again extended the range of customer services at our Hamburg headquarters. In future training courses, seminars and instrument demonstrations for customers and other interested persons will be held in the lavishly appointed laboratories and conference rooms.
- The new Customer Support Lab
Expanding the customer services sector with a laboratory and conference area has long been one of our aims. As neighboring rooms became free we did not hesitate and extended our Hamburg headquarters.
- Glance into the laboratory from the neighbouring conference room
Dr. Tobias Winkler, manager of the new customer service center, and his team are already using the Customer Support Lab (CSL) for instrument training courses for customers and authorized dealers and for feasibility studies in the framework of sales advisory services. In future, seminars on the subjects of contact angles, tensiometry and foam analysis as well as software training courses will be held in the laboratory and neighboring conference room.
The lavishly appointed laboratory, with direct access to all measuring methods included in the KRÜSS range, with state-of-the-art hardware and software, offers particular advantages. It makes it easier to provide the link between theory and practice in seminars and training courses and offers our sales advisors the possibility of reacting to the customers’ ideas in a very flexible manner.
A further focal point in the use of the laboratory will be in carrying out practical tests on new KRÜSS products. New products will only be brought onto the market when they have proven themselves after routine use by our product specialists.
It comes around again every six years
An overview of the most important trade fair activities in the first half of 2012
Every six years the two most important trade fairs for the chemical industry and laboratory techniques – ACHEMA und ANALYTICA – take place in the same season. The first half of 2012 promises to be enthralling. [The event overview]
KRÜSS will be represented with its own stand at both trade fairs, as well as at Arablab, the most important laboratory sector trade fair in the Arabic-speaking countries. For ACHEMA a paper on the subject of foam analysis is also under preparation.
Visitors to our stands can closely scrutinize KRÜSS instruments in practical use and receive professional advice about solutions to their measuring problems. In addition to the Tensiometer K11MK4 presented in this issue, our visitors will be able to appraise further new products in the field of contact angle measurement, tensiometry and foam analysis.
Trade fair | Date | Stand number | Location |
ArabLab | March 26-29, 2012 | Sheikh Saeed Halls / Stand 329 | Dubai, UAE |
ANALYTICA | April 17-20, 2012 | Hall A1 / Stand 403 | Munich, Germany |
ACHEMA | June 18-22, 2012 | Hall 4.1 / Stand F77 | Frankfurt, Germany |